PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS BEFORE POSTING THE ORDER. BY CLICKING “I AGREE” YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT.
Parties
These Terms and Conditions (“Agreement”, “Contract”) is the agreement between Cryptext.agency, a website of TextDNA (the “Company”, “We”, “Us”) and you (“Customer” or “You”).
Services to be Offered
The Company provides services of content writing and graphic/visual design to the Customer that is delivered in the form of written document (“Project” or “Order”) in Microsoft™® Word™, Power Point™, and Excel™ or Apple™® Mac OS X™ Pages™, Keynote™, and Numbers™ format to the Customer’s personal account on the Company’s website or to the email indicated in the order.
The Company will deliver the Project according to order requirements and within a timeline set in order requirements. The Company has the right to change the delivery time upon mutual agreement with the Customer.
Conditions Of Service
“Order Requirements” include all information entered in the order form while posting the Order. The Customer can add any extra requirements, alterations or project materials within 3 hours upon creating urgent Projects (with 2-48 hour delivery) and within 24 hours upon creating non-urgent Projects (more than 48-hour delivery) unless otherwise agreed with the Company. In case of submission within the aforementioned time, this information is considered a part of “Order Requirements”. After this timeframe, unless otherwise agreed between the Parties, the Company has a right to regard all updates and materials as “Additional requests” and include them in Order details at its own discretion. The Company has the right to demand an extra charge for Additional requests with regard to the volume of extra work required.
The Company will ensure that the Project is made on relevant expertise level and in accordance with Order Requirements. However, the Company does not guarantee:
- for web writing Projects: any SERPs results for websites, increasing traffic, return on investment, etc.
- for business writing: job interview, successful hire, ROI for business, etc.
- for promotional writing: any guaranteed investment outcomes, service purchases, etc.,
for the following reasons: the Project bears the nature of “content assistance”, and the business outcomes may depend on a number of external factors beyond the Company’s competence.
Therefore, the Customer hereby acknowledges that they fully understand that Company’s obligations are limited with producing textual materials and visual design works compliant with Order Requirements and delivered by agreed time.
The Customer acknowledges and agrees that they bear full responsibility for their business outcomes and for making sure that the produced content meets their expectations. The Company encourages the Customer to check the Project upon its receipt from the Company, and contact the Company immediately should they have any questions or requests.
Revision, Refund and Cancellation Policy
The Company will accept revision requests from the Customer only within 10 days upon the Project submission. After this period expires, the Company closes the Project and treats all further requests as new Projects. The review period of 10 days is provided each time after submission of Project or its revision.
The Company will revise the Project free of charge within the shortest possible time if the Customer finds the Project non-compliant with Order Requirements. If the Customer wants the Company to revise the paper according to new requirements not mentioned in Order Requirements, the Company will treat this request as new Project.
The Company has the right to demand an extra charge for Additional Revision Requests with regards to volume of extra work required or decline the Request if it has no possibility to complete it.
For Refund and Cancellation policy, please, check [link to Refund Policy]
Fees and Transaction Payments
The Customer agrees to pay the “Order Fee” to the Company as set in the order form according to all project details. Payment of the Order fee shall be made immediately after creating an Order. Any deductions, additional charges or discounts are set only upon agreement between the Customer and the Company.
Limitation of Liability
You agree to release and hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims and actions of any kind arising from or related to the Projects, including but not limited to: (a) telephone, electronic, hardware or software, network, Internet, email or computer malfunctions, failures or difficulties of any kind; (b) failed, incomplete, garbled or delayed computer transmissions; (c) any condition caused by events beyond the control of the Company that may cause the Project to be delayed, disrupted or corrupted; (d) any injuries, losses or damages of any kind arising in connection with or as a result of utilizing our services; or (e) any printing or typographical errors in any materials associated with our services. In addition, you agree to defend, indemnify and hold the Company and Company’s Affiliates harmless from any claim, suit or demand, including attorney’s fees, made by a third party due to or arising out of your utilizing of our services, your violation or breach of this Agreement, your violation of any rights of a third party or any other act or omission by you.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR ANY INFORMATION PROVIDED ON THIS WEB SITE.